Shipping policy

This Shipping Policy explains how Casmara Canada (“we,” “us,” or “our”) manages shipping for orders placed through our website: https://casmaracosmetics.ca.

Shipping Destinations

We currently ship orders within Canada.

At this time, we do not offer international shipping.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

The estimated delivery time within Canada is:

  • 4–10 business days

Delivery times may vary depending on the destination, carrier performance, and external factors such as weather conditions or holidays.

Shipping Costs

We offer the following shipping rates within Canada:

  • Free shipping on orders over CA$50 (before taxes and discounts)
  • Flat rate shipping fee of CA$10 for orders under CA$50

All shipping fees are displayed at checkout before you complete your purchase.

Shipping Carriers

We work with reliable shipping carriers to ensure safe and timely delivery of your orders. The carrier may vary depending on your location and order details.

Tracking Your Order

You can track your shipment by:
• Clicking the tracking link in your shipping confirmation email
• Logging into your account on casmaracosmetics.ca
• Contacting our support team with your order number

Delivery Issues

Delayed Orders

If your order is delayed beyond the estimated delivery timeframe, please contact our support team. We will investigate the issue with the carrier and provide updates.

Lost or Missing Packages

If your order is marked as delivered but you have not received it:

  • Check with neighbors or your building management
  • Verify the shipping address provided at checkout
  • Contact us within 48 hours of the delivery date
  • Damaged Items

If your order arrives damaged:

  • Keep the original packaging
  • Take clear photos of the package and product
  • Contact us within 7 days of delivery

We will review the case and offer an appropriate solution.

Shipping Restrictions

  • We do not ship to P.O. Boxes or freight forwarders.
  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by carriers or circumstances beyond our control.

Contacts

CASMARA IN CANADA 
Operated by OnlyBlooms Import Inc.

Address:
OnlyBlooms Import Inc.
261 Montréal Road, Suite 310
Ottawa, Ontario K1L 8C7
Canada

Business Registration Number: 722640828
Phone Number: +1 613 902 1258
Email: wecare@casmaracosmetics.ca

Office Hours: Monday to Friday, 9 AM – 5 PM (GMT-05:00) Eastern Standard Time (Toronto)
Customer Support: Email, Phone Call & Live Chat Available