Privacy policy
Last updated: January 26, 2026
Casmara Canada (“we,” “us,” “our”) operates this website and online store (https://casmaracosmetics.ca) to provide products and related services (the “Services”). This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our site, place an order, create an account, contact us, or otherwise use the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:
• Contact details: name, email address, phone number, billing address, shipping address
• Order and transaction details: items purchased, order history, returns, exchanges, cancellations, and related details
• Payment information: payment card information and billing details (processed securely by our payment providers; we do not store full card numbers)
• Account information: login details and account preferences if you create an account
• Customer support communications: information you provide when you contact us (email, chat, forms)
• Device and usage data: IP address, browser type, device identifiers, and how you interact with the Services (including pages viewed and actions taken)
• Cookies and similar technologies: used to operate the site, remember preferences, and support analytics and advertising (see “Cookies & Advertising” below)
How We Collect Personal Information
We collect personal information from:
• You directly when you place an order, create an account, subscribe, or contact us
• Automatically when you browse or use the Services (cookies, log data, similar technologies)
• Service providers that help us operate our business (payments, shipping, analytics, customer support)
• Marketing/advertising partners (where permitted by law and based on your settings/consent)
How We Use Your Personal Information
We use your personal information to:
• Process orders and provide the Services (payments, fulfillment, shipping, returns, exchanges, refunds)
• Provide customer support and communicate with you about orders, account updates, and service-related notices
• Maintain and improve the Services (analytics, troubleshooting, performance)
• Prevent fraud and maintain security (protect accounts, detect suspicious activity)
• Send marketing communications if you opt in (you can unsubscribe anytime)
• Show relevant advertising and measure campaign performance (see “Cookies & Advertising”)
Cookies & Advertising
We use cookies and similar technologies to:
• Run essential site functions (cart, checkout, login, security)
• Remember preferences
• Analyze site performance and usage
• Support advertising, including showing ads that may be based on your activity on our site
You can manage cookies through your browser settings and, where available, through on-site cookie controls. If you disable cookies, some features may not work properly.
How We Disclose Personal Information
We may share personal information only as needed for legitimate business purposes, including:
• Shopify: Our store is hosted by Shopify, which processes information to provide the Services
• Payment processors: To securely process payments
• Shipping and fulfillment partners: To deliver your orders and handle returns
• Customer support and IT providers: To help us operate and secure the Services
• Analytics and advertising partners: To measure performance and show relevant ads (subject to applicable law and your choices)
• Legal and compliance: If required by law, regulation, legal process, or to protect our rights and prevent fraud
We do not sell your personal information in the traditional sense. Depending on where you live, certain advertising-related data sharing may be considered “sharing” under applicable privacy laws. Where required, we provide choices to opt out.
Shopify & Third-Party Services
The Services are hosted by Shopify. Information you submit may be processed by Shopify and by third-party providers that support store functionality (payments, analytics, shipping, marketing). Some of these providers may be located outside your country. Shopify’s processing is described in Shopify’s privacy materials, and you may also have rights through Shopify depending on your location.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
Children’s Privacy
The Services are not intended for children and we do not knowingly collect personal information from minors. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce agreements.
Your Rights & Choices
Depending on where you live, you may have rights such as:
• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of personal information (subject to legal exceptions)
• Portability: Request a transferable copy where applicable
• Opt out of marketing emails: Use the unsubscribe link in our emails
• Advertising choices: Where required by law, you may have the right to opt out of certain targeted advertising or “sharing” for advertising
To exercise your rights, contact us using the information below. We may need to verify your identity before completing your request.
International Transfers
Your information may be processed outside your country. Where required, we use appropriate safeguards for cross-border transfers (such as Standard Contractual Clauses or other lawful mechanisms).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
CASMARA IN CANADA
Operated by OnlyBlooms Import Inc.
Address:
OnlyBlooms Import Inc.
261 Montréal Road, Suite 310
Ottawa, Ontario K1L 8C7
Canada
Business Registration Number: 722640828
Phone Number: +1 613 902 1258
Email: wecare@casmaracosmetics.ca
Office Hours: Monday to Friday, 9 AM – 5 PM (GMT-05:00) Eastern Standard Time (Toronto)
Customer Support: Email, Phone Call & Live Chat Available